Delivery Information

We now offer delivery in Mainland UK!

Who are you using to deliver?

All items will be shipped using DPD’s by 12-noon premium service.

Visit https://www.dpd.co.uk/lp/yourdpd to download the DPD app to track your delivery and change your delivery preferences (safe space etc.)

You will receive and email and text confirmation on the morning of delivery from DPD.

Why can you only deliver on the 23rd December?

To ensure you recieve your turkey as fresh as possible, we will be sending them out as close to Christmas as we can. Our turkeys are all farm raised and fresh, so they won’t be sitting in a fridge for 2 weeks before sending them out!
As much as we hope there are no issues, we have decided to deliver on the 23rd of December just to give a little bit of ‘breathing room’ in case something does happen. We don’t want to be responsible for there being no turkey on Christmas Day!!

What will it cost?

Delivery is a flat fee of £17.99, so you can add all the extras like our awesome Pigs in Blankets and our superb Stuffing Tubes  without any extra delivery fees.

Can I still collect from the farm?

Of course you can! Simply select ‘Collection’ on the order page and choose your day and time slot.

What happens if an order is placed to a postcode you don’t deliver to?

Our system will cancel and refund the order and send a cancellation email.

Do you accept returns?

No, due to the nature of perishable goods this is not possible. Your statutory rights are not affected. If you experience an issue with your order, please email sales@tastyturkeys.co.uk referencing your order number as soon as possible.

What happens if my items are damaged in transit?

If you take delivery of a package and any of the contents have been damaged during transit, we will replace the damaged item(s) free of charge or offer a refund. Please email sales@tastyturkeys.co.uk  referencing your order number and issue as soon as possible.

What happens if incorrect items are delivered?

If we have sent you an incorrect item, please email sales@tastyturkeys.co.uk  referencing your order number and we will either send you the correct item free of charge as soon as possible or alternatively we will refund the item. We will not charge you for the incorrect item.

What happens if my delivery is delayed?

Customers should note that in the rare event there is a delay with your delivery, our insulated packaging ensures that the meat stays in optimal condition for over 48-hours from the time it leaves the farm. If there is a problem with the meat delivered we will do everything we can to make it right, we value and seek long-term relationships with our customers. However we cannot refund or replace your order unless the quality of the meat has been compromised by the delay. If you have reason for concern once you have received your delivery, please email sales@tastyturkeys.co.uk  referencing your order number and concern as soon as possible.

Will my delivery driver knock at the door?

Please note that the way deliveries are made has changed and DPD drivers no longer have to knock or hand the parcel to you in person. If they don’t, you should receive an electronic notification (text or email) once the delivery has been made, so please look out for this and be on hand to take custody of your delivery.

What if I live in a building with a communal foyer or entrance hall?

If you live somewhere with a communal entrance, please be aware that your parcel may be left in a foyer or post room where other residents have access to it, so it is important to be on hand to collect your delivery promptly.

Can I cancel my order?

Yes of course, please email sales@tastyturkeys.co.uk  referencing your order number before the 15th of December 2024.

Why is there no packaging returns service?

Offering this service would not only be unhygienic but we calculated the carbon footprint of returning used packaging to be higher than if you recycled it. Despite the current trends in this sector, it seemed performative of us to simply gloss over this fact.

My question isn’t here?

No worries, just get in touch using the contact form here and we’ll get back to you as soon as we can.